1. Subscription Cancellation
You may cancel renewal of paid plans at any time from account settings. Cancellation stops future billing and keeps access until the current period ends.
2. Refund Eligibility
Refunds may be considered for duplicate charges, technical billing errors, or failed service provisioning. Approved refunds are returned to the original payment method.
3. Non-Refundable Cases
Refunds are generally not issued for partially used subscription periods unless required by law or platform-level payment rules.
4. Processing Timeline
Once approved, refunds are initiated within 5-7 business days. Bank or card settlement timelines may vary by payment provider.
5. Support for Billing Issues
For billing disputes, contact hello@silentassist-ai.com with your registered email and transaction details.